Returns Policy
If you are having an issue with an item you purchased from us, please get in contact with us as soon as possible. As we want to provide a solution to you.
Refunds
Please ensure you read the description of the item and choose carefully as we do not offer refunds in most cases.
Repairs and Maintenance
In the event that an item is damaged, we may offer complimentary repairs at our discretion where the damage is determined to be the result of an accident or a manufacturing defect. Complimentary repairs generally apply to jewellery and textile items. Repairs for timber products and mosaics are typically not covered under this offer and may incur a service fee.
We also provide maintenance and restoration services for chopping boards and other timber items, including products not originally purchased from us. Pricing for these services is assessed on a case-by-case basis, with an average cost of approximately $30 for a standard-sized board.
Pick-up, drop-off, or postal arrangements can be organised for repair and maintenance services. Please note that postage costs are the responsibility of the customer, unless otherwise agreed. Local pick-up or drop-off may be arranged where possible.
If you require a vegan finish, please let us know in advance. Our standard finish uses Australian beeswax, which is both food-safe and antibacterial.
To request a repair or maintenance service, please provide clear photographs of the item for assessment.
Once received, we will review the details and advise on the next steps.
Returns and Exchanges
Sometimes we may offer the opportunity to exchange your item with something of the same or lower value from the store. Alternatively a store credit for the same or lower value of the item may be given. Generally this option must be used within 6 months of being distributed to the customer. If you are unsure when your store credit is due for expiry please reach out and we should be able to help you.
Privacy Policy
The information provided below was provided by our website’s developers not the business owners.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.